Fulfillment

Many of the world’s best-known brands count on EPI for everything from marketing fulfillment services to parts distribution and everything in between.

Managing over 100,000 SKUs from thousands of vendor sources, EPI processes over 1,000,000 pick ’n pack orders each year and fulfills over 5 million premium, rebate, loyalty and sweepstakes redemption's on behalf of our client partners. Each of our services is supported by cutting-edge technology and the best team in the marketing services industry.

There is virtually no special request, rush or other bend-over-backward requirement we’ve not encountered. And we have the systems, customer care and operational personnel to accommodate any fulfillment need that you may have.

Our in-house packaging and display design engineers and team of print and packaging experts will guide your through every step of product development and launch – from package design and prototyping to automated cartoning and insertion. And with our two 140,000 square foot kitting, assembly and fulfillment facilities on campus, there is virtually no program we cannot execute with entirely in-house capability.

CONSUMER PROMOTION FULFILLMENT

EPI has grown into one of the largest premium, sweepstakes, rebate and loyalty program fulfillment providers in the country — fulfilling over 5 million redemptions each year for small businesses and Fortune 100 clients alike.

Our account team works with your company to thoroughly document, design and implement a custom consumer promotion solution to fit your business. Our on-site OCR scanning, inbound mail processing, call center, data entry and fulfillment staff, along with our state-of-the-art equipment and facilities, ensures efficient processing and the highest standards of quality control. And all services are supported by our in-house USPS postal representation.

EPI also offers PromoExpress, the most comprehensive online promotion management solution available. PromoExpress features instantaneous program fulfillment estimates and job initiation, consumer and client entry status portals and dashboard reporting on all elements of planned, active and completed programs.

Promotion Conceptualization
Web Development & Site Hosting
Sweepstakes, Contests & Gaming
Premium or Prize Procurement
Rebate Check Production
Gift Card Fulfillment
CRM Database Management
Call Center Services
Loyalty Program Management

PICK 'N PACK

Whether you need fulfillment for e-commerce orders, parts, samples, POS or sales collateral, EPI has the pick ’n pack expertise that’s right for your customers, dealers, franchisees or sales force. Our proprietary warehouse management system seamlessly integrates distribution and project management to reduce time lines, costs and inventory. And our state-of-the-art shipping manifest system ensures that each shipment is delivered at the lowest possible rate.

EPI also offers MarketingEdge, regarded as the most powerful marketing resource solution on the market today. MarketingEdge offers online search and ordering of inventoried printed product, merchandise and apparel, customizable print-on-demand items and direct marketing campaigns, order tracking and tracing, online inventory management and comprehensive reporting.

DIGITAL PRINTING & POD

EPI has invested aggressively in our digital print operations to help our clients reduce costs and leverage print on demand (POD) technology for their fulfillment programs. EPI's in-house lettershop specializes in digital print, including full color, b/w, versioned and variable items with full bindery and finishing capabilities and CD/DVD replication. The combination of our powerful MarketingEdge on-line marketing resource portal and our touchless web-to-print workflow ensures efficient and immediate production of materials without the need for human intervention.

POD linked to all output devices
In-house programming staff
Online versioning and 100% variable content capability
SmartPress Technology
SmartPress Dry Inks
High-speed digital presses
In-line finishing capabilities
MICR check printing & rebate fulfillment
CD/DVD Replication

DIRECT MARKETING & CRM

From list and data management to mailing and response analysis, EPI is able to service your direct marketing programs with in-house people, processes and equipment. This commitment has made EPI the most flexible provider of direct marketing services in the industry and allows us to provide an incredible array of services in turnkey fashion. From simple offset sheet-fed postcards to highly personalized multimedia campaigns, EPI is your single source for direct marketing.

LOGISTICS & JIT DISTRIBUTION

EPI has become an expert at working with customers to optimize their supply chain. Some of the most trusted brands in the Fortune 500 rely on us to manage distribution of their in-bound materials, sub-assemblies, spare parts, returns, recalls and warranty work. We provide complete transaction business intelligence, real-time inventory tracking and electronic low stock notification.

EPI has invested in an infinitely flexible and responsive distribution infrastructure—so we can manage highly variable, time-sensitive customer interactions, so our customers can focus on getting the best product to market at the best possible margin.

ASSEMBLY & KITTING

Looking for light assembly services for retail-ready products, POS displays, case packs or product bundles, mailings, binder collations, product sample packets, sales presentations, training packets and more? EPI operates over 50,000 square feet of configurable space for hand-assembly and kitting operations, enabling custom kitting, repackaging, re-labeling, inspection and testing for our partner clients.

With our ISO 9001:2015 certified processes and in-line quality-control procedures, our clients receive accurate and timely processing and reporting. And with the scalable resources provided by WSI, our in-house staffing agency, EPI can immediately on board 300-600 part-time staff, certified by process and trained in EPI procedures. Combined with our stable of high-speed packing equipment, there is virtually no quantity, deadline or specification requirement we can’t meet.

Configurable Conveyor Systems
Automated Collation Equipment
Automated Packaging Equipment
50,000 Square feet of Configurable Space
In-line Statistical Quality Control
In-house Staffing Agency
USDA and AIB Certified

SAMPLING

Each year, EPI ships millions of samples and trial sizes for our clients in the life sciences, consumer packaged goods and manufacturing industries. Our in-house packaging engineers will design optimal packaging to ensure stable transportation of your materials while reducing costs. Our proprietary Warehouse Management system seamlessly integrates distribution and project management to reduce time lines, costs and inventory.

Consumer Targeting & CRM
In-House Packaging Design
Cross-Media Program Promotion
Sample Co-Packing
Wrapping & Bagging Services
Cartoning
Product Insertion
Postage & Freight Optimization
Certified Facilities
Program Analytics & Reporting

CALL CENTER

EPI offers customer contact management services in a multi-media environment with white glove customer care.

Our cloud based platform features technology for today and tomorrow as we interact with your customers via voice, text, chat, email and web. Our representatives not only support our hosted web sites to ensure orders are processed in a timely and accurate manner but they do so with all due understanding that we are the glue between your company and your customer. We instill the importance of what a great representative is: a representative of your company, your image and your brands.

Consumer Affairs | Event Registration | E-Commerce Order Management | Email Customer Service | Chat Support

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