Fulfillment

Many of the world’s best-known brands count on EPI for everything from eCommerce order fulfillment and retail distribution to kitting, sampling, consumer promotions, and just-in-time parts programs.

John Bateman

Regional Sales Manager

Book time with me to review your fulfillment strategy and operational requirements.

EPI Marketing Services runs high-performance fulfillment programs for brands and manufacturers that can’t afford misses: late shipments, inventory surprises, chargebacks, high freight costs, and poor customer experiences.

We manage 100,000+ SKUs, ship 1,000,000+ orders annually, and execute 5,000,000+ consumer redemptions each year. With 300,000 sq. ft. of fulfillment and warehousing space and 50,000 sq. ft. dedicated to kitting and assembly, EPI delivers scalable operations with real-time visibility, cost control, and the people to run complex programs end-to-end.

eCommerce

Retail, Wholesale & Amazon

Kitting & Assembly

Consumer Promotions & Sampling

Logistics

Mailing

eCommerce Fulfillment

A 3PL built for modern eCommerce performance.

EPI helps eCommerce brands scale without sacrificing customer experience or profitability. We support direct-to-consumer and multi-channel fulfillment with a disciplined operating model designed around the outcomes that matter most: fast, reliable shipping; inventory integrity; fewer exceptions; and total visibility.

What brands choose EPI for:

DTC & Amazon FBM fulfillment at scale: Daily order fulfillment with operational flexibility to absorb promotions, launches, seasonal spikes, and demand volatility—without service degradation.
Speed and accuracy without compromise: A fulfillment operation designed for rapid execution and dependable accuracy—so growth, promotions, and peak demand never come at the expense of performance.
Real-time visibility & self-service control: Live inventory levels, order status, shipment tracking, exception reporting, and decision-ready dashboards that allow teams to manage proactively and respond quickly to customer needs.
Freight optimization that protects margin: Multi-carrier execution, rate shopping, and shipping rules—balancing delivery speed, cost, and service commitments instead of defaulting to the most expensive option.
Customer service that reinforces your brand: Optional customer care support (phone/email/chat based on program design) with teams that can resolve order questions, delivery issues, and returns efficiently—without bouncing customers between systems.
Returns receiving with defined disposition rules and Inspection and repackaging options to recover value when appropriate
Kickstarter / crowdfunding fulfillment: Tier-based order complexity, wave shipping, address validation, change windows, and exception handling.
Influencer & creator fulfillment: PR kits, seeding programs, timed drops, custom pack-outs, and tracking confirmation workflows.

Retail, Wholesale & Amazon Channel Fulfillment

Compliance-driven fulfillment for retail, wholesale, and Amazon FBA.

Retail, wholesale, and Amazon FBA programs require a fundamentally different execution model than DTC. EPI supports these channels with a compliance-first operating approach designed to reduce chargebacks, prevent delays, and protect channel relationships.

Retail & wholesale distribution done right.

Our teams are experienced in executing against customer-specific requirements, including:

Carrier and service selection per routing guide
Carton, pallet, and UCC/SSCC labeling standards
Pack configuration and palletization rules (TI/HI, wrap standards, slip sheets, corner protection)
Appointment scheduling and delivery coordination
Pre-shipment verification designed to reduce preventable chargebacks

Amazon FBA prep and replenishment support.

For brands selling through Amazon’s FBA channel, EPI provides structured FBA prep and replenishment workflows that help keep inventory flowing smoothly into Amazon’s network:

FBA-ready labeling, bundling, and pack configuration
Case-pack and pallet prep aligned to Amazon requirements
Inventory staging and shipment coordination to Amazon fulfillment centers
Program discipline designed to reduce rejections, delays, and costly rework

Transportation coordination and freight control.

Retail, wholesale, and FBA fulfillment often depends on precise freight execution. EPI supports:

LTL and TL shipment coordination
Carrier communication and appointment management
Shipment tracking and delivery confirmation
Exception handling for delays, partials, or refused shipments

Inventory alignment across channels.

EPI helps brands manage inventory across retail, wholesale, and Amazon programs without fragmenting stock or losing visibility. Inventory discipline and reporting allow teams to:

Plan replenishment intelligently
Reduce stockouts and over-allocation
Maintain confidence in channel-specific availability

Result: retail, wholesale, and Amazon FBA fulfillment that operates like a professional supply chain—compliant, predictable, and scalable.

Kitting & Assembly

Value-added operations that create sellable products.

Kitting and assembly is where many brands win (and lose) margin—especially when SKUs require bundling, relabeling, compliance changes, or retail-ready configuration. EPI operates 50,000 sq. ft. of configurable kitting and assembly space to support eCommerce and B2B programs without losing inventory control.

Programs we support

Bundling & unitization: Multi-SKU bundles, sets, subscription builds, and retail multi-packs
Relabeling & rework: UPC/GTIN changes, compliance updates, retailer-specific labeling, refreshes and conversions
Light assembly: Component inclusion, accessory packs, instructional inserts, packaging conversions
Retail-ready builds: Case packs, pallet-ready configurations, pack standards aligned to customer requirements

Kitting introduces complexity: component inventory, yields, work orders, scrap, and staged builds. EPI builds these programs around traceability and reconciliation so inventory remains decision-grade—not a mystery. Unlike many 3PLs, EPI can support assembly programs with in-house print and packaging components—inserts, labels, variable or versioned materials, and other content that must ship with product. This reduces vendor handoffs and keeps builds on schedule.

Consumer Promotions & Sampling

Promotions and sampling executed with enterprise-grade control.

EPI is a proven leader in consumer promotion fulfillment—premium, rebate, loyalty, and sweepstakes programs—while also running large-scale sampling and trial programs for major brands.

Consumer promotion fulfillment

Program design support and operational documentation
Inbound processing workflows (as needed by program structure)
Premium/prize inventory control and fulfillment execution
Reporting and dashboards for active programs and performance tracking

Sampling and trial programs

High-volume sample pack-outs, co-packing, and insert programs
Packaging engineering considerations to reduce damage and shipping cost
Tracking and reporting designed to support performance measurement

Influencer marketing kits

PR kit assembly and curated pack-outs
Timed drops and segmented release waves
Tracking confirmation workflows so marketing teams can prove execution

LOGISTICS & JIT DISTRIBUTION

Distribution infrastructure built for manufacturers.

EPI supports manufacturers that require reliable, system-integrated distribution of components and finished goods to keep operations running. These programs prioritize inventory integrity, ERP alignment, delivery reliability, and fast exception resolution.

What EPI supports

Distribution of components, sub-assemblies, service parts, and finished goods
Returns, warranty, recall, and controlled disposition workflows as needed
Location-based replenishment and JIT delivery cadences
Operational reporting built to support planning, customer service, and reconciliation

ERP and system integration.

EPI can integrate with customer ERP and inventory systems to align order flow, inventory movement, and reporting—reducing manual work and improving decision quality.

Mailing

Direct mail and postal programs engineered to reduce postage spend.

EPI runs turnkey direct mail programs—from list strategy to print production to postal optimization—built around one goal: deliver the right mail, at the right cost, with measurable performance and minimal waste.

What EPI provides

List sourcing, hygiene, and management: Address standardization, suppression logic, segmentation, and versioning support
Print production + personalization: Variable and versioned workflows aligned to campaign strategy
Postal optimization: Production planning, presort strategy, and mail preparation designed to lower postage and improve deliverability
End-to-end program management: One partner accountable for execution, timelines, and reporting

Ready to find out more?

Drop us a line today for a free consultation!
Or call us directly 800.562.9733

Consultation