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PatientEdge Patient Education Services

Medical device companies and pharmaceutical businesses want to help the medical community educate and serve patients. Educated patients become delighted buyers. From the VP of Marketing to the Sales Director, the entrepreneurial spirit drives these professionals to make data-backed and financially sound decisions. PatientEdge is an online solution for self-service seminars to fulfills their needs.

As your strategic partner, EPI's in-house call center, digital print, mailing, commercial print, fulfillment and IT capabilities provide a comprehensive solution for your business development strategy. Plus we have a thorough understanding of compliance with HIPAA and patient perception and sensitivity concerns.

If you are planning a patient education seminar, EPI has the tools for success! Our team of professionals have years of experience specializing in coordination and execution of all aspects of patient education seminars.  We’ve thought of all the details, so you don’t have to!

  • Experience working with 100’s of Practices and Physicians

  • Efficient BAA Execution & Maintenance Processes

  • HIPAA Compliant Data Management Procedures

  • Direct Mail & Text Execution

  • Marketing Material & Mailer Design, Personalization, Production & Fulfillment

  • Promotional Item Design & Procurement

  • Facility & Refreshment Coordination

  • Event Managers to Coordinate Every Aspect of Your Session to Your Specifications

  • User-friendly Online Tools

  • Inbound & Outbound Call Center

The EPI Guarantee:

Low-risk guarantee. If our services aren't working for you after 30 days, you only pay for postage and data.

PatientEdge Overview:

PatientEdge is a solution by EPI Marketing Services, a leading national marketing services provider with over 500 employees and nearly sixty years of experience servicing some of the nation’s largest and most respected brands in Healthcare. EPI launched PatientEdge to focus our specialized capabilities and experience on the unique needs of Healthcare Providers, Medical Device Manufacturers and Pharmaceutical companies seeking to better engage with their patients.

The legal, regulatory, logistical and patient perception considerations of executing patient events requires specialized understanding and attention. Patient Education Services has committed itself to leading our business partners in navigating these unique challenges to efficiently reach patients with their messages.

If you are planning a patient education seminar, EPI has the tools for success! Our team of professionals have years of experience working with the healthcare industry which will help take your event to the next level. We’ve thought of all the details, so you don’t have to!​

 

 

Call Center

The PatientEdge call center personnel specialize in providing the unique standard of care required to communicate effectively with patients.  We are specially trained to provide a positive and personalized experience to patients while professionally reassuring callers that their privacy and confidentiality and being maintained at the highest level.

Our clients range from fortune 100 pharma and medical device companies to individual health care practices. Each seminar receives the same amount of detail and care - from the in-bound event registration calls and text messages and outbound call event reminders to the post-event follow up and appointment scheduling contacts. At each communication step, our call agents will capture and report the specific information you request for the seminar. The call center script will be tailored by you, ensuring your callers will receive the experience you desire.

  • In-bound Event Registrations

  • Event Reminder Text Messaging & Outbound Calling

  • Post-Event Follow Ups

  • Appointment Scheduling

Event Management

Seminar planning and execution will be arranged by your designated Event Manager. Our Event Managers have the specific training, knowledge and experience to guide you through the planning process with an efficiency that will give you peace of mind and allow you to focus on your patients and message.

  • 24/7 availability via phone and email to answer all your questions

  • Venue Coordination

  • Budget Management

  • Signage &  Marketing Material Production and Fulfillment

  • Promo Item Design & Procurement

  • Food & Beverage Planning

  • Transportation Coordination

Online Features

Leading the Patient Education Industry- PatientEdge has developed the Express Seminar Management tool that can be customized to fit your needs.

  • Online Program Initiation by Sales, Marketing or HCP

  • Dynamic form creation based upon seminar specifications

  • Optional versioned POD, off-the-shelf print, and  customized promotional Items

  • Provide mailing list or rent a list

  • Automated detailed daily seminar registration status reporting

Direct Mail

PatientEdge offers HIPAA compliant direct mail services to streamline your next patient event. Services include:

  • Mailer design services

  • On-line and offline mailer customization

  • Targeted list sourcing and merger/purge with provided lists

  • 4c Variable Print:

    • Postcards

    • Self mailers

    • BRC & return request self mailers

    • Multi-page letters

    • Dimensional mailers

  • NCOA & address standardization

  • First class, standard mail, certified mail delivery

Features that set PatientEdge apart

  • Experience working with 100’s of Practices and Physicians
  • Efficient BAA Execution & Maintenance Processes
  • HIPPA Compliant Data Management Procedures
  • Direct Mail, Email & Text Execution
  • Marketing Material Design, Personalization, Production & Fulfillment
  • Event Managers to Coordinate Every Aspect of Your Session
  • User-friendly Online Tools
  • 24/7 Call Center

Ready to find out more?

Drop us a line today for a free consultation!
Or call us directly 800.562.9733

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WHAT PEOPLE ARE SAYING

“Patient Education Services makes it so easy to manage all of our patient seminar needs!”

- Leading Urology Company