COVID-19 Response Case Study: Nationwide Financial Institution

The COVID-19 epidemic has caused financial hardship for millions of Americans.  During this difficult time, consumers are relying on their financial institutions for options and advice more than ever before. As a result, banks across the country are balancing the challenging task of providing increased support to solve complex issues for their clients, while ensuring a safe environment for their employees and clients.

One such institution is utilizing EPI’s full RetailEdge solution to enable their teams to find that balance. As part of our RetailEdge offering, we maintain a branch profiling database for this client which tracks the individual needs for their thousands of locations nationwide. Typically we use this to customize bi-monthly marketing kits for each location based on their branch profile.

In order to support our client throughout this unique time, EPI has assisted our partner in sourcing critical PPE including masks and gloves, as well as hand sanitizer. We have also fulfilled individualized quantities to each of their locations. While we typically ship about 5,000 orders a week for this client, throughout the COVID-19 pandemic we have averaged well over 21,000 orders a week for 8 straight weeks. Our commitment to scalability and flexibility has helped us to increase production for this client more than 320% during this difficult time.

The protective equipment and sanitation supplies we fulfill enable our client to protect 50,000 frontline employees while they provide world class service to their own clients. We’re proud to play a role in protecting front line employees and consumers alike as we all navigate these difficult times.

If you believe RetailEdge could make an impact on your organization, we’d love to help. Please reach out to our team to learn more.